Legal

Refund Policy

Last updated: July 11, 2026  ·  Version 1.0

Table of Contents
  1. All Sales Are Final
  2. Exceptions — When We Issue a Refund
  3. Not Covered
  4. Delivery Guarantee
  5. How to Request a Refund
  6. Contact
Summary: Songira creates unique AI-generated songs on demand. Because each song is a custom digital product made just for you and delivered immediately, all sales are final. If something goes wrong on our end, we will fix it or refund you, no questions asked.
1

All Sales Are Final

Custom digital goods

Refunds are not provided because the product is a unique custom digital item, created individually for each order and delivered immediately in digital form.

This policy follows standard practice for digital goods: once fulfillment begins with the consumer's consent, the right of withdrawal is forfeited (in accordance with EU Consumer Rights Directive 2011/83/EU and equivalent legislation).

2

Exceptions — When We Issue a Refund

We will review a refund or re-generation request in these cases:

In these cases, we will re-generate the song for free or issue a refund at our discretion. Requests must be submitted within 24 hours of receiving the file to [email protected].

3

Not Covered

Please note: Dissatisfaction with the creative result (style, tone, etc.) is not grounds for a refund, as the song is generated based on the exact details you provided.
4

Delivery Guarantee

Delivery guarantee: If we fail to deliver a working MP3 within 30 minutes of payment, you are entitled to a full refund.
5

How to Request a Refund

Email [email protected] with your order details and reason for the request. We aim to respond within 24 hours.

6

Contact

Have a question or issue?

We reply within 24 hours and always resolve problems without involving the bank.

✉️ Contact Support