Privacy Policy

Songira ("Company", "we", "us") is operated by Nexura Systems SRL, registered in Chisinau, Republic of Moldova. We operate the website songira.com and provide AI-generated song creation services. This Privacy Policy explains how we collect, use, and protect your personal data when you use our service.

When you place an order, we collect:

• Recipient's name and occasion details you provide
• Personal story or details submitted for song generation
• Your email address (for delivery)
• Payment confirmation and transaction ID (processed via our payment provider)
• Technical data: IP address, device, browser, and operating system
• Order timestamp and communication logs (e.g. delivery confirmation)

We use collected data to:

• Generate and deliver your custom song
• Process payments and prevent fraud (including chargeback evidence, see our Terms of Service)
• Respond to support requests
• Improve our service and troubleshoot technical issues

We process your data based on: performance of a contract (order fulfillment), legitimate interest (fraud prevention, service improvement), and consent (where applicable, e.g. marketing communications).

We do not sell your personal data. We may share data with:

• Payment processors (e.g. Paddle) to complete transactions
• Email delivery providers to send your song
• Law enforcement or payment networks, if required to resolve disputes or chargebacks

We retain order data, including the generated song file and delivery logs, for as long as necessary to resolve potential disputes, chargebacks, and legal obligations, typically up to 3 years.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Request a copy of your data (data portability)

To exercise these rights, contact us at [email protected].

We use industry-standard measures (encryption, secure servers) to protect your data from unauthorized access, loss, or misuse.

We use cookies to remember your language preference and improve site functionality. You can disable cookies in your browser settings, though this may affect site functionality.

Our service is not directed at children under 16. We do not knowingly collect data from children.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

For privacy-related questions, contact us at:

• Company: Nexura Systems SRL
• Address: Chisinau, Republic of Moldova
• Email: [email protected]